Refund policy

Returns

We want you to love your sundayriley.com purchase, so if you are not totally satisfied, please email hello@sundayriley.com so we can provide you with a return label and our return address.

Within 30 days, upon return and inspection of the product at our warehouse, we are happy to offer you a full refund or merchant credit, depending upon your preference. Our policy lasts 30 days. If 30 days have gone by since your purchase, we will consider your request and at our discretion on a case by case basis, may issue merchant credit in lieu of a refund or issue a partial refund.

To complete your return, we require a receipt or proof of purchase. We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.

While we understand that sometimes it takes a few tries to realize a product isn’t right for your skin, we will not accept returns or exchanges for any items where more than half of the product has been used.

Please allow 3-5 business days for inspection upon receipt of your return. Following inspection, we’ll notify you as to whether or not the criteria for a full or partial refund have been met. Please allow 5-7 business days for your refund to post to your account once it has been approved.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sundayriley.com.

Gifts

If an item you received as a gift was originally purchased through sundayriley.com, you can return or exchange per our usual policy. We will need either the order number or the email address the order was originally placed under for verification purposes.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sundayriley.com.