FAQ

(Frequently Asked Questions)

ORDERS & BILLING


How do I confirm my order has been placed?

When your order ships, you will receive a confirmation email with a tracking number. If you don’t receive this email within 24 hours, please contact our client care team at hello@sundayriley.com

What forms of payment do you accept?

Visa, Mastercard, American Express and Amazon Pay

How soon will my card be charged?

Your card will be charged as soon as your order is placed.

How do I update my billing/ shipping info?

If you don’t have asundayriley.com account, be sure to sign up and you’ll receive 10% off your first order as a thank you! If you do have an account, select login (upper right corner of the homepage) and then under primary shipping address select “View Addresses”, then select “Add a New Address” on the next page. Make sure to check the box that sets it as your default if it is your primary address.

SHIPPING


Where do you ship?

We currently ship exclusively within the United States. However, we are working hard to expand shipping coverage so we can begin to ship directly to our international clients.

When will my order ship?

SundayRiley.com orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available for your SundayRiley.com online purchase:

Free/ Standard

$0/Standard

5-9 business days

Free Standard shipping on orders over $50

Standard

$4.50/Standard

5-9 business days

Standard shipping on orders under $49.99

   

Two Day

$12.50/Expedited

(2-3) business days expedited shipping

*Not available for Alaska, Hawaii, U.S. Territories or APO/ AFO addresses.

How long does shipping to Alaska, Hawaii, U.S. Territories or APO/ AFO addresses take?

Please allow up to 21 business days for your order to arrive.

What if I don’t receive my item(s)?

Please notify us immediately by emailing hello@sundayriley.com to be considered for a replacement. We will open an investigation with our carrier to attempt to recover the package, which will take a minimum of 48 hours to resolve. If the package cannot be recovered, we will file a claim with our carrier. Full or partial refunds will only be given to orders for which the carrier has approved our claim. This process may take some time before it is completed. In the majority of cases, if our carrier determines that your package has been delivered, we are unable to ship a replacement. In the event this occurs, please contact us immediately so we may evaluate your request for a re ship.

What happens if my products arrive damaged?

When the order arrives, please inspect it for any damage that may have occurred during shipment. If you determine you have received damaged or unusable items, please retain the box, the packing materials and the items inside. Please contact us immediately at hello@sundayriley.com in the event that damages do occur. Please provide us with your order number and photos of all damaged items, so our team can assess the claim and take the proper steps to help find a satisfactory solution.

I just placed an order- now I need to alter/ cancel it!

Please contact us immediately at hello@sundayriley.com or call our customer care team at (713) 432-1392 (Mon- Fri, 9am- 6pm). If the order has yet to ship, we will make every effort to cancel/adjust the order before it leaves our warehouse. In the event that the order ships before we’re notified or are able to retrieve it, we will be unable to make any changes to your order or its destination.

Will I have to sign for my order?

A direct signature will be required if your order is over $250 in total value (excluding shipping). We also may include a DSR requirement for re ships of delivery failures, though you will be informed if we are attaching this stipulation to your order.

RETURNS & EXCHANGES


Satisfaction Guarantee

We want you to love your sundayriley.com purchase, so if you are not totally satisfied, please email hello@sundayriley.com so we can provide you with a return label and our return address. Within 30 days, upon return and inspection of the product at our warehouse, we are happy to offer you a full refund or merchant credit, depending upon your preference.

What if I want to return a product that I purchased from sundayriley.com more than 30 days ago?

We will consider requests outside of the 30-day window on a case by case basis, and at our discretion, may issue merchant credit in lieu of a refund.

What if I’ve already opened the product?

While we understand that sometimes it takes a few tries to realize a product isn’t right for your skin, we will not accept returns or exchanges for any items where more than half of the product has been used.

I purchased your product at another retailer, can I exchange/ return it with you?

We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.

I received an item as a gift, can I return it?

If the item was originally purchased through sundayriley.com you can return or exchange per our usual policy. We will need either your order number or the email address the order was originally placed under for verification purposes.

When will I receive my refund?

Please allow 3-5 business days for inspection upon receipt of your return. Following inspection, we’ll notify you as to whether or not the criteria for a full or partial refund have been met. Please allow 5-7 business days for your refund to post to your account once it has been approved.

SUBSCRIPTION BOXES


How does the subscription box work?

You can purchase a single box or sign up for recurring subscriptions. Due to limited inventory, subscription boxes are subject to different shipping and return policies, outlined below:

When do your boxes ship?

Quarterlish. The interval between subscription box release dates may be as little as two months and as many as three.

I’ve signed up for recurring boxes, when will I be charged?

You will be charged on the day the box is released and will also receive your order confirmation. If you’re expecting a box, please email hello@sundayriley.com if you don’t receive your order confirmation once a new box has been live for 24 hours.

If I buy a box, sign up for recurring boxes, and then a new box is released shortly thereafter, will I still be charged for both within a short interval of time?

Yes! Having recently purchased a previous box does not preclude you from receiving the next one on the same schedule as everyone else. Please plan for both charges- or contact us at hello@sundayriley.com if you need to manage your subscription.

Can I return my subscription box?

We do not accept returns, refunds or exchanges on subscription boxes or subscription box items. All subscription box sales are final. If you have an issue with your box being either missing or damaged, please contact hello@sundayriley.com immediately so we can investigate.

SUBSCRIPTIONS


What is Subscribe to Save?

Subscribe to Save is a way for you to ensure that you receive a regular delivery of your favorite Sunday Riley products. In addition to ensuring you never run out of your must haves- it is also a way to save 10% on every order!

How often will I billed?

You will be billed on a 30, 60 or 90 day schedule.

How do I change or cancel my recurring subscription?

If you have an account on sundayriley.com, you can manage your subscriptions from there. Otherwise, please contact us at hello@sundayriley.com and we’ll be happy to make any adjustments you request.

Why can’t I use a discount code with my subscription/ subscription box order?

Since there is already a 10% discount built into all recurring items, we do not allow additional discount codes to be used in conjunction with them. If you have any of these items in your cart, the discount/ promo code field will in fact be disallowed upon checkout.

AUTHORIZED RETAILERS


Is Amazon.com an authorized retailer of Sunday Riley products?

Yes! To ensure you’re getting approved merchandise, make sure that the product page says “ships from and sold by Amazon.com”

I’m interested in becoming an authorized retailer of Sunday Riley products, who should I contact?

Where can I find a full list of your authorized retail partners?

Please see the following list for all authorized retail partners:

20twelve 

Amazon 

Anthropologie 

Apothecarie New York 

Arch Apothecary 

B-Glowing 

Barney’s New York 

Beauty Loops 

Beauty Statement 

Beautylish 

Belle & Blush 

Birchbox 

Biscuit Home 

Blow Ltd. 

C.O. Bigelow 

Casper 

City Chemist 

Cult Beauty

Dermstore

Eternal Skin Care 

Free People 

Gee Beauty 

Harrod’s 

Harvey Nichols 

Hello Ava 

House of Vartan 

Lily Grace Cosmetics 

Lovely Skin 

Lux Beauty Bar 

Macy’s 

Madewell 

Makeup Queen 

Maris Collective 

Mecca 

Neiman Marcus 

Net-A-Porter

Niche Beauty

Number One Beauty  

Olivela 

QVC 

Polite Society 

Revolve 

Riley Rose 

Rosewood Hotels- Spa 

Saks Fifth Avenue 

Selfridges 

Sephora

Skincare Solution Store 

Skinstore 

Space NK UK 

Space NK US (Including Nordstrom & Bloomindales) 

Ulta 

Urban Outfitters 

Von Maur