FAQ

We accept the following payment options:

• Visa
• Mastercard
• American Express
• Afterpay
• Shop Pay
• Amazon Pay
• PayPal
• Google Pay
• Meta Pay
• Sundayriley.com e-gift cards

You do not need a sundayriley.com account to place an order but may wish to create one for a quicker checkout process. This will also enable you to save as addresses for future use. To update your billing or shipping info, select login (upper right corner of the homepage) and then under primary shipping address select “View Addresses”, then select “Add a New Address” on the next page. If you have any questions regarding your customer account, or are unable to login, please contact our team.

Orders are limited to (10) of any single item, and no more than (30) items total. Additionally, we also limit orders placed to (3), per customer per day. Orders that exceed this limit may be subject to cancellation. If you have any questions or would like to request an exception to this policy, please contact our team. Please send bulk order and retail partnership inquiries to wholesale@sundayriley.com.

When placing an order using a credit or debit card, you may observe two transactions posting to your account. Your financial institution may place a hold on the funds in your account in the amount of your purchase when an order is authorized, and you will then be charged for the order which will remove the funds from your account. 

You may observe an authorization hold even in cases where a payment attempt is declined. If you have questions or concerns regarding the removal of authorization holds, please contact your financial institution directly. Due to differences in procedures among issuing banks, our team may be limited in our ability to help. However, please contact us if you wish to confirm payment capture and/or order creation.

You will be charged as soon as your order is placed, and you will receive a confirmation email from hello@sundayriley.com with a unique order ID. If you do not receive your confirmation within 24 hours, please contact our team.

Orders are only processed and shipped on business days (Monday-Friday, excluding holidays). Any orders placed outside of these times will begin processing the next business day. We are unable to accept orders from outside of the United States & Canada (see shipping section for additional details). For United Kingdom clients, please visit sundayriley.uk.

Please note: All prices are listed in USD, for both U.S. & Canada.

If you need to cancel and order once it has been placed, please contact our team as quickly as possible. We will make every effort to accommodate your request. Once an order has shipped, our team is unable to cancel it. Upon cancellation, you will be immediately refunded and notified via email.

If you need to alter the shipping address for an existing order, please contact our team as quickly as possible. We will make every effort to accommodate your request. Once an order has shipped, our team is unable to alter the ship to address. Our team will notify you if your request was successfully processed.

Please note: We are only able to make changes to an order’s shipping address and are unable to edit billing addresses for existing orders. If you wish to make an alteration to your billing address for future orders, please do so by logging into your sundayriley.com customer account.

We invite you to check the status of your order at any time. If you have any questions, please contact our team and we’d be happy to assist.

Sundayriley.com e-gift cards will be delivered by email within hours of purchase. If you or the intended recipient does not receive the card within 24 hours, please contact our team. Gift cards are non-refundable and only valid for sundayriley.com orders. Some restrictions may apply to use with promotional or sale items.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Please note that Gift-Cards are not eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a U.S. billing address, U.S. shipping address, a U.S. Visa or Mastercard (credit or debit card), or American Express and a U.S. mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

We currently ship within Canada and the United States, including all 50 states, the District of Columbia, APO/FPO/DPO addresses, as well as Puerto Rico and the U.S. Virgin Islands.

Please note: For delivery to the United Kingdom, please visit sundayriley.uk

Standard: $4.50 USD

2-day: $12.50-$25.00 USD

Orders over $50 USD: Free standard shipping

Canada: All Canada orders are sent via international service. The rates are set by our carrier and subject to change. You will not be charged tariff or import fees.

Please note: free shipping on orders over $50 USD is only available for addresses within the United States.

Please note: 2-Day shipping is not available for: P.O. boxes, APO/ FPO & DPO and Canada addresses, along with certain locations in Alaska, Hawaii and the U.S. territories.

Processing times are subject to change based on overall order volume, and shipping times are subject to change based on weather events, along with shipping carrier volume and staffing levels. Please allow additional processing and shipping time during major sundayriley.com promotions and peak shipping season (Black Friday, holiday season, etc.)

Once your order has been shipped, you will receive tracking information via email. For an update on your order status, click here or contact our team.

A direct signature will be required if your order is over $500 USD in value, before sales taxes and shipping are assessed. This requirement is added by our carrier, and we are unable to remove it. Please consider this requirement when placing your order, and if necessary, make suitable alterations to your shipping address.

Please note: We reserve the right to attach a signature requirement on any re shipment for a missing order or item and will make every effort to inform you if we are adding this requirement. 

Please monitor the progress of your order via our order tracker or your tracking number. If your order has been marked as delivered by our carrier, but you have not received it, please notify us within 48 hours of our carrier’s indicated delivery date & time. Our team will contact our carrier to open an investigation and attempt to recover your package. If they are unsuccessful, we may re ship your order. In most cases we will include a direct signature requirement on your new shipment to ensure its safe delivery. If your original order was sent with a direct signature requirement, your new shipment will be sent to a FedEx facility for pickup.

Please let our team know if you would prefer to receive a refund instead of a new shipment.

Please note: sundayriley.com monitors all claims of missing orders for fraud. We reserve the right to deny the reshipment or refunding of any missing order in all instances.

If your order is missing any items, or has any incorrect or damaged items in it, please notify us within 48 hours or our carrier’s indicated delivery date & time. Please retain all damaged or incorrect items, along with the shipping box and packing slip. We may request photos of the issue before sending a new shipment. In some cases, we may include a direct signature requirement on your new shipment to ensure its safe delivery.

Please note: sundayriley.com monitors all claims of missing, incorrect or damaged items for fraud. We reserve the right to deny the reshipment or refunding of any items in all instances.

We want you to love your purchase, so if you are not totally satisfied, please contact our team within 30 days of receiving the order, so we can provide you with a pre-paid return label. Upon return and inspection of the product at our warehouse, we are happy to offer you a full refund (to the original form of payment) or merchant credit, depending upon your preference.

We accept returns for products purchased from sundayriley.com only, and any returns initiated after 30 days from date of delivery will be made at the sole discretion of the Sunday Riley team. We reserve the right to provide the refunded amount in the form of an electronic gift card.

All returns, once received, are subject to a 7-9 business day processing period before your refund or credit is granted. You will be notified via email as soon as your return has been processed and your refund/ credit has been issued. Please contact our team if you need to inquire about the status of a pending return.

Sundayriley.com reserves the right to refuse any return for an item, after inspection, that is less than half full, has been re filled with a non-Sunday Riley product, or was not originally purchased from sundayriley.com.

Any returns of multi product kits must include all items from the kit. We do not accept partial kit returns.

While we accept returns for any items purchased at a discounted price, we will only process a return or credit for the original cost of the item, reflecting the original discount. We are unable to offer exceptions to this policy.

We are unable to offer direct product exchanges, if you wish to exchange a previously purchased item, please contact our team to begin a return for site credit, which will be issued in the form of an electronic gift card for the original cost of the product, subject to our 7-9 business day processing time.

We are unable to process refunds or credits for items purchased from our authorized retail partners, as we did not conduct the original transaction. We recommend contacting the original retailer’s customer service team to explore potential resolutions.

We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.

We are proud to be double certified as a cruelty free brand, by both PETA and Leaping Bunny. As such, our products have never, and will never, be tested on animals.

Our entire line is free of parabens, sulfate cleansers, phthalates, synthetic fragrances in facial skincare, mineral oil, TEA & petrolatum.

Our entire line is vegetarian, and most of our products are vegan. The only exceptions are products containing honey or beeswax. If you have any questions about a particular product or would prefer your skincare routine be free of a certain ingredient, please contact our team for more information.

We want you to love your Sunday Riley experience and attain the best possible results, and our team is always happy to assist you in finding the best possible routine for your skin. Please contact our team to receive a customized routine through email, chat, phone or text.

We are also proud to offer free video sessions with our dedicated skincare specialists, book here to reserve a one-on-one time.

If you love Sunday Riley and want to connect with other passionate brand advocates, we invite you to sign up for our Loyalty Program. If you have any questions about signup or your existing membership information, please email community@sundayriley.com.

Please note: Loyalty Program points are not accrued based on past sundayriley.com purchases. Additionally, any information provided in your sundayriley.com customer profile is not reflected in our Loyalty Program records. Please contact our community team if you wish to update any of this information.

For media and collaboration requests, please email us at press@sundayriley.com, or eupress@sundayriley.com for requests in Europe.

For product campaign and box partnership requests, please email us at partnerships@sundayriley.com.

To inquire about carrying our line in your store, or for bulk order requests exceeding more than 30 items, please email us at wholesale@sundayriley.com

All job openings are received via our LinkedIn, and we encourage you to check back frequently as new openings are posted.

Due to a very high volume of collaboration, wholesale, and career inquiries, you may not receive a reply unless our team is interested in further exploring a partnership. We always invite you to re send any inquiry if you have any new terms or information.