Do you ship internationally?
At this time we are only shipping to the U.S.
When will my order ship?
Our team is working diligently on getting your order shipped as soon as possible. SundayRiley.com orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available for your SundayRiley.com online purchase. Please select the option that best suits your delivery needs during checkout.
Sunday Riley provides three shipping options for all domestic orders.
|Shipping Method||Shipping Speed||Cost|
Free Standard shipping on orders over $50
|5-9 business days||$0|
|Standard shipping on orders under $49.99||
5-9 business days
|Two day expedited shipping||2-3 business days||$12.50|
When your order ships, you will receive a confirmation email with a tracking number. If you have any trouble with your order, please don’t hesitate to contact us at firstname.lastname@example.org.
Where is my order and when should I receive it?
Once your order has been processed, you will receive a shipment confirmation with the tracking number. This email includes a link to our tracking page where you can follow the status of your shipment at all times. If you have any additional questions regarding your shipment please contact us at email@example.com.
Standard orders placed before 1 P.M. PST Monday through Friday (excluding holidays) are processed within 1-2 business days.
2nd Day Shipping
2nd Day orders placed by 1:00 PM CST Monday through Friday will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 1:00 PM CST will be processed and shipped the next business day.
P.O. Box or Military APO / FPO Addresses
Alaska and Hawaii
Please login to your account profile page and you can edit your address directly on that page. If you have already placed your order and need to change the delivery address please contact us immediately at firstname.lastname@example.org. We are able to assist you if it’s within 24 hours of placing the order, after 24 hours you will have to reach out to the shipping carrier.
SHIPPING RULES & RESTRICTIONS
Some items sold by Sunday Riley require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Sunday Riley, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
RETURNS AND EXCHANGES
Do you offer returns?
Yes, we offer store credit, redeemable at sundayriley.com, for unopened/unused items only, as long as you return your products within 30 days of receipt. We understand skincare is a personal purchase and sometimes a product is just not right for you.
What’s your return policy?
If for any reason you are not completely satisfied with your Sunday Riley order, you can return it within 30 days of receipt and we will be happy to provide you with a Gift Card, redeemable at sundayriley.com.
How long does it take to process a return?
Once your return is received by our warehouse, our team will process your return as quickly as possible. Please allow 1-5 days for processing.
What happens if my products arrived damaged?
When your order arrives, please inspect the carton for any damage that have occurred during shipment. It is normal for the shipping carton to show some wear, however if you received damaged or unusable items, please retain the box, the packing materials and the items inside and contact us immediately at email@example.com.
Please make sure to include your order number, and send a picture of proof, so that our team can assess the damage.
If you would like to return an item that was shipped directly to you as a gift, please email us at firstname.lastname@example.org. Items received as gifts are only eligible for store credit and must comply with our return policy.
Sunday Riley products can be found at the following authorized retailers.
What forms of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Apple Pay and Amazon Pay.
When will my card be charged?
Your card will be charged as soon as the order goes through. It can take up to 24 hours sometimes.
How do I update my billing and shipping information?
Please visit your account profile page and update your information as needed.
How does the subscription box work?
You can purchase a single box or subscribe to an annual subscription, which includes 4 boxes for the year. It is shipped quarterly.
When will I be billed?
If you purchased the annual subscription box you will be billed every 15th of the month that you are receiving a box.
When will my box ship?
Our subscription box is shipped on the first week of every new quarter.
Can I gift a subscription box?
Yes, make someone happy!
What do I do if one of the items is damaged or missing?
Please contact us at email@example.com within 5 business days of receipt. We are not liable for third party goods, and you will have to contact the third party directly.
How do I update my billing and shipping information?
Please visit your account profile page and update the information you would like to change. We can also assist you, please contact us at firstname.lastname@example.org.
Can I cancel my subscription box?
For single purchase you can cancel within 24 hours of your order. For an annual subscription purchase, cancellations become effective immediately unless such cancellation is made less than forty-eight (48) hours before the product shipment date in which case the cancellation will be processed for the following shipment.
Sunday Riley stands for “your skin, your results, your brand”. We want to ensure you are satisfied with your products. If you need assistance identifying what products suit you best, don’t hesitate to ask our Client Care team for recommendations. Email us at email@example.com for a personal consultation. We want to ensure you love your products.